Shipping policy

Shipping Policy

At Dune Goon Shop, we work closely with multiple manufacturers and distributors to bring you top-tier parts for your build. Because of that, shipping times vary depending on the product and where it ships from. Below is everything you need to know about how and when your order ships.

Processing Times

We work to get your order out as fast as possible. Here is what to expect:

  • Billet Parts and In-Stock Accessories: Ship out the next business day after your order is placed.
  • Engine Kits: Ship out the next business day.
  • Mixed Orders: Items from different manufacturers may ship separately and arrive at different times.

You will receive tracking info by email as soon as each item ships.

Domestic Shipping

  • Standard Shipping: 3 to 7 business days after the item has shipped.
  • Expedited Shipping: Available by request only. Please call or email us before placing your order if you need faster delivery.

Shipping costs are calculated at checkout based on weight, size, and destination.

International Shipping

We ship worldwide. Delivery times generally range from 7 to 21 business days, depending on your location and customs processing.

  • Buyers are responsible for any import taxes, duties, or fees charged by their country.
  • Some items may not be eligible for international delivery due to size or carrier restrictions.

Shipping Limitations

  • We do not ship to embargoed countries or locations restricted by carriers.
  • Oversized, made-to-order, or hazardous items may have special restrictions or longer delivery times.

Cancellations

Orders cancelled by the customer after they are placed are subject to a 3.5% processing fee. Once an order has shipped, it can no longer be cancelled. See our Refund Policy for full details.

Lost, Stolen, or Damaged Packages

  • Lost shipments: Reach out within 7 days of the expected delivery date and we will help start a claim with the carrier.
  • Damaged orders: Please send us photos of the damage and packaging within 48 hours of delivery so we can help resolve it quickly.

Questions or Need Expedited Shipping?

For rush orders or questions about your shipment, call us at (541) 668-7503 or email support@dunegoonshop.info. We are here to make sure your parts get to you on time and in great shape.